FREQUENTLY ASKED QUESTIONS

Our company name, MTP, is an acronym for “More Than Parking.” It represents our commitment to place customer satisfaction first, always striving to deliver the most value we can to our customers.

Most of our parking facilities are open for service 24 hours per day and 7 days per week. However, this is not the case for every parking facility as the hours of operation vary by facility. Please refer to the specific facility of interest on the Locations and Rates page and/or call the appropriate facility. You may also reach out to our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

Absolutely. Security is critical to our business and we take every precaution to protect your vehicle. In addition to 24/7 security camera surveillance, each of our parking facilities has a qualified parking attendant monitoring the lot during operational hours. Our parking attendants are also fully trained in order to guarantee your vehicle will be moved and parked safely.

Our parking rates vary by parking facility. Please reference the Locations and Rates page to find the specific daily and monthly rates listed for each of our facilities. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance in identifying the rates. Please note that all rates are subject to change.

To reserve a space, we recommend reaching out directly to the specific parking facility of interest. The extensive directory of our parking facilities along with the respective phone number are listed on the Locations and Rates page. You may also reserve a parking space by calling our New York headquarters at (212) 575-5335 or (888) 277-PARK.

There are currently two methods for signing up for monthly parking at our parking facilities.

  1. Contact the parking facility of interest either by visiting the facility or by calling the facility and speaking with the on-site manager. Please reference the Locations and Rates page for a full list of our parking facilities and the respective phone numbers.
  2. Contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

Yes, our facilities provide hourly, daily, and monthly parking services. Upon entering the facility, inform the on-site parking attendant how long you wish to park your vehicle for and they will be happy to assist.

The acceptable forms of payment vary by parking facility. Typically, cash, check and money orders are accepted but we currently do not accept credit cards at every facility.

There are currently two methods for submitting payments for our parking services:

  1. Payments can be made directly with our attendant on duty at the parking facility. Please keep a receipt of your payment for your records.
  2. Payments can be mailed to our New York Headquarters at:

MTP Investment Group

20 West 46 Street, Suite 600

New York, New York 10036

For monthly customers, to ensure the fastest payment processing, please indicate your appropriate parking facility and your assigned customer number on the memo section of the check.

Oversized refers to the physical size of your vehicle. Bigger vehicles, such as SUVs and pick-up trucks, are referred to as oversized vehicles. Because of the space limitations at certain parking facilities, oversized vehicles are subject to an additional fee. This is standard for any parking company. The physical requirements of an oversized vehicle and the respective additional fee can vary by facility. 

To find out if your vehicle is considered oversized and the respective additional fee, please refer to the specific facility of interest on the Locations and Rates page and/or call the appropriate facility. You may also reach out to our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

The sizes of vehicles we can park vary by facility because of spacing limitations. Our facilities in Long Island City typically can provide space for the largest vehicles for longer term parking. Also, certain of our facilities in Manhattan can accept larger vehicles only for overnight parking.

We recommend calling ahead to check for availability and rate. Please reference the Locations and Rates page for details and contact information for specific facilities. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

The maximum vehicle height varies by the limitations of each parking facility. In addition to our indoor facilities, we do also have many outdoor facilities that offer more space.

We recommend calling ahead to ensure your vehicle will fit in the desired parking facility. Please reference the Locations and Rates page for contact information for specific facilities. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

The cost of parking varies at each of our parking facilities. We pride ourselves on providing the most competitive rates in New York. 

Your parking cost is based on the size of the vehicle and the amount of time your vehicle is parked in the facility. The licensed parking rates at each parking facility are displayed on signs as you enter the facility. The on-site parking attendant will be happy to help with any questions.

Yes! While special rates vary by parking facility, many of our facilities offer special evening and weekend rates. The special rates are prominently displayed at the respective parking facilities and on our Locations and Rates page. These rates are significantly lower than our day rates and represent great savings.

 

Yes. We frequently offer savings and benefits to our loyal customers. Please contact our New York headquarters at (212) 575-5335 or (888) 277-PARK to learn more.

There are no available parking coupons at this time.

We fully understand that people change vehicles, especially when under repair, and accordingly, there is no problem if you change vehicles. However, if the monthly pass was purchased for a regular-sized vehicle and you change to an oversized vehicle, you may be subject to an additional fee for oversized vehicles (as explained in the FAQ on oversized vehicles above).

Also, the vehicle must be driven by the same owner who purchased the monthly space. We do not allow another person to park in your spot with another vehicle.

For your convenience, please find a link to useful forms in the main menu. All files can be downloaded as PDF-files.

In the event that your MTP permit is lost or stolen, please contact the parking facility directly and we will issue a replacement. Please reference the Locations and Rates page for the listed phone number for each facility. You may also reach out to our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

Per MTP policy, the on-site parking attendant will work as quickly and safely as possible to retrieve your vehicle. To expedite the process in the event that there is an emergency or you are in a rush, please call the parking facility ahead of time and request the on-site parking attendant to prepare your vehicle for exit. The parking attendant will work to accommodate. Please reference the Locations and Rates page for the phone numbers for each of our parking facilities.

The majority of our parking facilities offer valet services exclusively and therefore it is necessary for you to leave the ignition key when you drop off your vehicle. However, certain facilities do offer “park and lock” service, which will allow you to keep your keys, though you will be subject to an additional fee. Please reference the Locations and Rates page to see which services are offered at each parking facility.

If your vehicle is left in an area which is interrupting service, we reserve the right to tow the vehicle to an area that does not affect the operation of the facility. You will also be subject to any additional towing fees that may apply from a third party vendor.

If you would like to extend your stay, please call the appropriate parking facility to inform us of the changes to your parking needs. The additional charge will need to be paid directly to that parking facility. Please reference the Locations and Rates page for the phone numbers for each of our parking facilities.

The hours of operation at each parking facility are prominently displayed on signs as you enter the facility, on your parking ticket and on our Locations and Rates page. If you do not pick up your vehicle during the hours of operation, you will be contacted and informed about any additional fee for opening the facility after operating hours as well as any applicable fee for any extra parking hours.

English is our primary language. However, we try to accommodate other languages as much as possible. We employ facility managers that are fluent in Polish, Spanish, Hebrew, Swedish, Moroccan and Russian but this varies by employee and facility.

We understand and greatly value the importance of privacy to our customers. Please click here to read our Privacy Policy.

Yes, there are a few cases that will result in a parking fee/violation:

  1. If you are late with your parking payment, this will result in a late payment fee or in some cases auctioneer fees.
  2. If towing of your vehicle is required (for reasons such as keys were not provided with the vehicle), this will result in a towing fee.

If you believe you have been issued a violation in error, you must respond in writing within 14 days of the date of issuance of the violation. You may write to us either by email at info@mtpinvest.com or by mail at the following address:

MTP Investment Group

20 West 46th Street, Suite 600

New York, New York 10036

We take every measure to limit any accidents or damages to your vehicle. In the rare case that your vehicle is damaged while in our possession, please take the following steps:

  1. Report the damage immediately to the parking attendant on-site. The parking attendant will provide you with a claim form.
  2. Please submit the claim form with photos of the damage prior to leaving the parking facility.
  3. We will conduct an investigation and resolve the problem in a timely manner.

Our parking facility facilities manager will be happy to help you through the process. You may also contact our New York headquarters at (212) 575-5335 or (888) 277-PARK for assistance.

We welcome all customer feedback in an effort to continually improve our service to you. We work diligently to provide a positive customer experience. However, in the event you wish to issue a complaint, please contact our New York headquarters at (212) 575-5335 or (888) 277-PARK.

You may also write to us either by email at info@mtpinvest.com or by mail at the address below. Please include the parking facility which you experienced the issue along with the specifics of your complaint.

MTP Investment Group

20 West 46th Street, Suite 600

New York, New York 10036

We strive to respond to all queries within 24 hours and resolve the conflict to the best of our ability.

MTP’s “More Than Parking” philosophy emphasizes customer service. MTP leads the industry in customer satisfaction, remaining dedicated to fully understanding and serving our customer’s needs.

To guarantee excellent customer service, MTP invests in education of our employees. MTP employees recognize that a small change in attitude can make a significant difference when providing customer service. Each MTP parking facility has an on-site facilities manager and parking attendants that are capable and reliable. MTP’s Executive Team is also heavily involved in daily operations and is committed to personal hands-on involvement.

To ensure safety and customer peace of mind, all of our facilities are chosen with regards to convenience, safety and visibility. In addition, MTP invests in customer comfort. Our parking facilities include lounges where customers can comfortably wait while listening to music.

We offer fast, courteous and reliable service. At MTP, we guarantee to return your vehicle in a timely manner. We understand your time is valuable, especially in the fast-paced New York area.

MTP understands that each facility is part of a community. Each facility thus has a dual role to serve and enhance the surrounding area. At MTP, this includes quick resolutions to all community concerns. MTP’s method of operation and appearance contribute to the safety and economic development of surrounding communities.

By decorating, lighting, fencing and paving our facilities, we work diligently to always improve our facilities’ physical appearance. We maintain freshly painted, neat and clean facilities at all times. MTP’s community awareness and manner of operations make us a respectable representative for any landowner.

While our core business is as the leading provider of parking services in New York, MTP Investment Group also serves as a private equity firm that invests in various companies. MTP primarily invests in companies ranging from late-stage start-ups to mature middle market companies.

With the extensive experience of our Executive Team, MTP aims to support the development of promising new ideas and experienced enterprises by providing capital and working in close partnership with talented entrepreneurs and experienced managers. Uses of capital include strategic acquisitions, expansion into new markets, development of new products, investment in additional infrastructure and/or liquidity for major shareholders. The MTP Parking Division serves as exceptional proof of our success and solidity.

By providing know-how, capital and strategic relationships, MTP’s objective is to earn superior returns for our organization as well as for our financial and operational partners. To accomplish this, we continue to build and add to our impressive portfolio of high potential companies, which include companies that have become undisputed leaders in their market niches.

MTP recognizes the unique creative qualities of entrepreneurs, and we do our best to develop such rare attributes, while helping our partners avoid failure because of under-capitalization or poor management. In order to nurture each portfolio company’s spirit of innovation, we combine our straightforward realistic market-based perspective with inspiration, innovative solutions and management guidance.

MTP establishes close working relationships with management teams based on aligned incentives, including long-term equity arrangements and mutual trust. We believe in identifying and working with excellent people of the highest level of integrity, and our goals include establishing lasting relationship among entrepreneurs, management, industry partners and co-investors. We believe one of our strongest resources is the network of relationships we have developed over the last several decades in the U.S. and internationally.

We are an innovative and forward-thinking company that strives to build the future of parking. We deeply value our partnerships and if you are an owner of parking or commercial facilities, we would love to hear from you.

Also, if you have a promising investment opportunity, we would love to hear from you.

Please direct your inquiry to pernilla@mtpinvest.com

MTP’s Executive Team has developed a watchful eye for innovative methods that have led to new standards in the industry. We are constantly working on new ways that we can better serve our customers.

We specialize in parking design and maximizing utilization of space at our parking facilities. We also introduced the floating garage concept to be used by municipals and cities that are located near a river and that experience a parking shortage.

Another critical issue to MTP is being on the forefront of gender equality. We were the first parking company in New York City to hire female parking attendants and managers, promoting gender equality in the parking industry.

Technology has also provided huge opportunities for innovation in the parking industry and we are working diligently on several new endeavors. Our recently re-designed website is user-friendly to all mobile and web devices. We are also in the development phase of a new mobile application that will aid with fast and seamless parking space reservations and payment processing.

These are just a few examples of the innovative ideas that are in our DNA here at MTP.